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Save time and money with this accurate, convenient and ultra efficient method of communicating with your clients. This exciting new feature is exclusive to SalonBiz®/SpaBiz® customers. With 95% of all text messages open and read this is an effective tool for you, your staff and your clients.
ConfirmText sends a text message directly to your client’s phone with their appointment details on the day and time you choose, once the message is sent our integration can even change the status on the appointment book automatically.
Details
Version Compatibility
SalonBiz®/SpaBiz® Version 4.5 and higher
Pricing
The Integration is FREE with your SalonBiz®/SpaBiz® subscription, you will be billed separately by ConfirmText. ConfirmText pricing begins at just $30.00 per month.
- There is a per confirmation charge – the more you send, the more you save
- Multiple location salons will be counted as 1 – making you eligible for a lower price
Special Requirements and Equipment
There are no external software interfaces needed, no additional hardware required.
- High-speed “always on” Internet connection
- Valid salon email address to receive notification of any undeliverable confirmations
Implementation
Please allow time for a scheduled installation appointment and education.
Education
An on-line education session and quick reference guides are provided for your team.
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Features
Facts
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Appointment Confirmation You determine the appointment time frame you wish to confirm and the time the text messages will be sent. When the message is sent, you have the option to update the confirmation status bar on the SalonBiz/SpaBiz appointment book to automatically change to Left Message. An email will be sent to the location’s designated email address that lists messages that were undeliverable. This will give you the opportunity to use another form of communication for confirmation until the correct phone number is received. |
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Frequently Asked Questions
Will all of the customers for the selected appointment date range be sent a text message?
No, only customers that you select with an applicable number and Beeper selected as their primary contact will be notified.
Can you check to make sure the text messages are being sent?
Yes, you can view the log file that is placed on your desktop during installation.
Do I have to do the setup everyday that I want to send confirmations?
No, this integration allows you to complete and save your settings. Once you save your settings, you can let the program do all the work, worry free!
What if some of my customers with cell phones do not want text confirmations?
Your text message customers will be kept separated from other mobile numbers by utilizing the Beeper field. You will simply enter their mobile number in the Beeper field in the customer information file. Then, during your setup you will select Beeper as the primary contact to send text messages to those customers only.
Can my customers respond to the text message?
Your customers may respond to the appointment confirmation text message by pressing “REPLY” on their phone and typing their message. Text replies will be sent to an email address you designate at the time of set up. The customer may also press “SEND” to call you back at the number of your choice. The integration does not allow text responses from customers at this time.
Do I get charged if my customers reply to a text message?
No, replies to ConfirmText messages are always free. Replies will be forwarded to the email address you provide.
Can I include additional messages attached to the appointment information?
Cell phones will allow up to 160 characters, after confirmation information this leaves room for only a brief add on. The confirmation message can be customized and this is done at the time of setup. If the salon/spa owner would like the option of sending marketing messages, NOTIFYall provides this solution. Customers must explicitly OPT IN to receive marketing messages from a salon/spa and requesting a text confirmation does not constitute OPT IN for marketing text messages
Do my customers get charged for the text message?
Standard text messaging rates apply and vary from carrier to carrier. For additional information regarding text rates, your customers will have to contact their cellular carrier, they are not charged extra by ConfirmText for this service.
